At approximately 7:00 PM on New Year's Eve, at one of the largest airports in the U.S., our IDS station received a call from a major airline asking for help. They had almost 70 employees out sick, and they needed assistance to keep their aircraft moving. Although not an IDS customer at the time, our deicing team stepped in right away. By 9:00 PM, our deicers were trained and documented on their process requirements, an approved workaround for our real-time deicing management application was setup, and our team was ready to deliver services.
IDS's focus on readiness prepares our teams for the unexpected, and allowed us to provide support to an aviation industry member in need. We are proud to be part of the busy, integrated communities that make up airports across the globe.